Refund policy

Returns

A copy of the customer receipt and original packing slip must accompany all returns. If returning by mail, customer pays return shipping. A refund will be issued only to the original credit card, or a gift card can be issued. All clearance items are final sale and cannot be returned. The product to be returned must be in its original condition and in its original packaging.

All returns must be made within 30 days of original purchase. A 20% restocking fee will apply after 30 days (up to 60 days). If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Non-returnable items:
Gift cards
Fuel Cells
Opened and used products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@fencefast.ca.

Sale clearance items (if applicable)
Only regular priced items may be refunded, unfortunately sale clearance items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us an email at info@fencefast.ca

Return Shipping
To return your product, you should your product to:

FenceFast Ltd

602 Railway Ave S

Kinistino, SK, S0J 1H0

1-877-383-3623

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.